Orders will be processed and shipped during working / business days only.
Monday – Friday excluding public holidays.
Orders will be dispatched the next working / business day.
We will take all responsibility and care to deliver to the correct address stated.
We take no responsibility for miss delivery as a result of incorrect data entry at time of online ordering.
For overseas orders allow up to 2 weeks delivery, plus shipping costs to destination.
All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.
All orders are delivered by Australian Post.
A signed signature is required at time of delivery by Australian Post. If no one is at home Australia Post will leave a card with the correct details of where to pick-up your parcel. Australia Post will not leave any delivery of goods at your door. You will need to pick-up your goods at your nearest Post Office.
Every now and then, orders or part of the order are cancelled by our website shopping carte for some reasons listed below:
Difficulty in processing payment information.
Cannot ship to the address provided at time of ordering.
Doubling up of the same order.
If order cancellation occurs at time of ordering, an email will be sent to explain and a refund for the amount spent will be refunded back to you.
If you wish to cancel or change the order before we dispatch, please email us notification of the changes required.
If the order has been processed and sent – you will need to return & ship the original order back to us – at your expense (see Returns ) to obtain the full refund of the goods dispatched by ADDERTON.
If you are not completely satisfied with your purchase from us, please return it for an exchange or refund with a completed Returns Form. Please contact us for a Returns Form.
We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Please ensure that the product(s) being returned are packaged in a well padded envelop or box to prevent damage in transit. You will receive an email confirmation once your package has been received and processed.
The shipment of goods returned to us by you will be at your expense.
Returned items will be refunded using the same method used to make payment for the order. Please allow up to 30 days to process the credit to your account. We will notify you via e-mail once the refund has been completed. Please allow up to 7 business days for your financial institution to reflect this transaction.
It you have any queries about a return or exchange, please email us.
All returns / exchanges must be accompanied by a completed Returns Form ( email us to obtain a copy ), receipt and sent to:
2 / 597 Darling Street
As you will be responsible for the safe return of any items, we recommend that you use a registered postal service.
Australia Post delivery options for orders placed Monday to Friday not including public holidays.
Delivery charges are per order.
An online order will only be delivered to one address stated at time of order.
If you require multiple orders to be sent to multiple addresses you will need to place a separate order for each address required.
Australia Post estimated delivery dates for shipment.
NSW / ACT: 2- 3 working days.
QLD / VIC: 3-4 working days.
SA: 4-5 working days.
WA / TAS: 5-6 working days.
NT: 6-7 working days.
If orders are placed by 10am, these will be delivered either overnight or within 2 working days to all Australian Capital cities (except WA & NT)
$15.00 added delivery charge
Enjoy FREE standard delivery – Australia Only – with any $250.00 purchase, or more.
We will ensure all reasonable care to deliver to the correct address given at time of purchase. However we will not be liable for miss-delivery or non-delivery of goods due to incorrect data entry by you at time of purchase.
Overseas orders will have a delivery charge of $25.00 AUD to: Asian countries- $45.00 AUD to EU countries, this will be added to all orders in line with Standard Australia Post delivery charges to whichever country is applicable.
Please allow up to 20-25 days delivery. Orders outside of Australia may be liable for any local customs duty, import taxes or costs relating to your purchase. These are decided on a case by case basis by our own government laws at the point of entry to your country and are outside of our control.
We will not be held responsible should these extra costs of customs duty and other taxes be incurred. They will be at your cost.